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New Technologies
Forget what you thought you knew about cable television!
Today competition and technology have completely changed the playing field. Cable system operators are upgrading, delivering new products and services, providing great value for their customers. Thanks to fiber optics and hybrid fiber coax architecture, basic cable is a thing of the past, and the future is here! Cable companies are making the transition from analog to digital technology, which is crucial to meeting customer demands and the competition of telephone, satellite, wireless cable and broadcasters. As a result, customers have access to digital cable, high-speed data communications, improved signal reliability, better pictures & sound, and two-way transmission. More and more cable companies are responding to custumers' requesting voice service. Cable telephony offering both local and long distance is the new wave of cable service. Cable is also putting a high premium on customer service. Consumers are chosing their communications providers based on how they serve customer needs. Now, everyone providing cable, telephone or other communications services will have to work harder to make customers happy. As a whole, cable has responded with its On-Time Customer Service Guarantee Program. If installation appointments aren't on time, installation is free. If service appointments aren't on time, the customer receives $20. Customer service is a top priority. |
